Have you ordered a parcel that is being delivered by Evri but it seems to be delayed or late? You’re not alone – Evri parcel delays have been a common headache for online shoppers. This article will explore the possible reasons your Evri delivery may be running behind schedule, and what you can do about it.
In summary, Evri parcel delays can happen due to issues at the retailer, the courier company itself, or wider problems across the industry. But don’t worry – there are steps you can take to get your parcel delivered or get assistance if it goes missing. Keep reading to understand why Evri delays happen and how to get your order back on track.
Why Your Evri Parcel Could Be Delayed
There are a few key reasons your Evri delivery may not have arrived on time:
- Retailer delays processing or handing over the parcel
- Evri suffering staff shortages or depot issues
- Bad weather conditions slowing down operations
- Royal Mail strikes impacting deliveries
- Christmas rush overwhelming all delivery companies
Let’s explore each of these issues in more detail:
Delays at the Retailer Before Handover
One of the most common triggers of a late Evri parcel is delays at the retailer end before your order is even handed over to the courier company.
The retailer may experience issues like staff shortages, order processing backlogs, or overloaded warehouse operations that prevent your parcel getting shipped out on time.
Until the retailer passes your order onto Evri, the courier company has no control or visibility on it – so late handovers from retailers can lead to knock-on delays in the Evri delivery process.
Staff and Depot Issues at Evri Itself
Once the retailer has shipped out your order, delays can happen if Evri itself has problems in its network.
Evri may be facing staff shortages, local depot issues, insufficient infrastructure, or other capacity constraints that slow down processing and deliveries across its operations.
During especially busy periods like Christmas, these problems can be exacerbated and lead to widespread delays across the Evri system.
Bad Weather Conditions
Extreme weather such as snow, storms, or floods can force Evri to suspend or drastically slow down deliveries either locally or nationwide.
Frozen, snowy or flooded roads and properties can make it hazardous or impossible for Evri couriers to reach your address safely.
When bad weather strikes, Evri will prioritise driver safety which unfortunately means parcel delays are unavoidable until conditions improve.
Royal Mail Strikes
Evri relies on Royal Mail for final mile deliveries in many locations. When Royal Mail staff go on strike, this can severely disrupt Evri’s delivery capabilities.
Royal Mail typically handles the last leg of Evri parcel routes, so strikes will cause bottlenecks that lead to delays as alternatives have to be found.
Industrial action affecting Royal Mail is beyond Evri’s control but still has a knock-on impact on their customers’ parcels.
Christmas Overwhelms Delivery Networks
In the run up to Christmas, all delivery companies experience a huge spike in volumes as retailers sell more and shoppers buy gifts online.
The festive season essentially overwhelms the entire delivery infrastructure across the UK with millions of extra parcels in the postal system.
As a major player, Evri will be stretched to their limits and struggling to cope with the Christmas volumes they have to handle. This inevitably leads to delays.
What To Do If Your Evri Parcel Is Delayed
If your Evri delivery is running late, there are a few steps you can take to either get an update on the status or resolve the issue:
- Track your parcel status online
- Contact Evri customer service for help
- Speak to the retailer selling the item
- Check for local delivery issues in your area
- Be patient as Evri battles festive overload
Follow these tips to give yourself the best chance of receiving your Evri parcel quickly or getting assistance if it has gone missing.
Use Evri’s Tracking Tools
The first step is to track your delayed parcel on Evri’s website or mobile app. Enter your parcel number to see the latest scans and current status.
Tracking will show if the parcel is still progressing through Evri’s network or appears to be stuck at a location. If there are no scans for a while, it likely indicates a delay or problem.
Contact Evri Customer Service
If tracking shows your parcel is already late or you cannot see any recent scans, get in touch with Evri’s customer service team for help.
Call their helpline on 0330 808 5456 or use their online contact form to inquire about your delayed parcel. Evri can investigate issues and may refund or replace parcels that go missing.
Speak to the Retailer
For added support, also contact the retailer you purchased from for assistance – ultimately you are their customer and they are responsible for fulfilment.
The retailer should liaise with Evri on your behalf to resolve delivery issues. They can apply pressure or escalate concerns as the client.
Check Local Delivery Problems
Search online or social media to see if others in your local area are experiencing Evri delays too. Widespread complaints can indicate depot issues nearby.
Join local community groups on Facebook or Nextdoor to ask neighbours if they are also waiting on Evri parcels. This helps you understand if the delay is specific to you or an area-wide problem.
Allow Time for Festive Delays
Remember that during peak seasons like Christmas, all delivery firms will be under pressure so some delays are inevitable. Have patience and allow a few extra days.
If your parcel does not arrive within 10 days of the expected delivery date, then you should start taking action by contacting Evri and the retailer.
What to Do If Your Evri Parcel is Lost
If your delayed Evri parcel has still not shown up after a couple of weeks, it may unfortunately have gone missing somewhere in the delivery process. Here are the steps to take if your parcel is lost:
- Report the missing parcel to Evri ASAP
- File a claim with Evri to recover value
- Speak to the retailer for a refund or replacement
- Check Evri’s compensation policy
- Consider complaining to consumer organisations
Act quickly when a parcel goes missing to give yourself the best chance of a positive resolution.
Report Missing Parcel to Evri
Contact Evri’s customer services and inform them if your parcel is past the delivery due date and tracking shows no recent scans. They will investigate and try to locate the parcel in their system.
Ask Evri to formally log your parcel as lost so a search or compensation claim can begin. Follow up if there is no progress after a few days.
File an Evri Claim for Lost Parcel Value
Request compensation by filing an official lost parcel claim with Evri. They offer compensation if a parcel is proven as lost or damaged while in their hands.
Submit claims via Evri’s website and include all supporting information like receipts and tracking data. Allow Evri a chance to trace the parcel first before paying out a claim.
Ask the Retailer to Assist
Also contact the retailer you ordered from and notify them your parcel is missing. As their customer, the retailer should assist you.
Ask the retailer to ship a replacement item or refund your order amount. They can claim compensation from Evri themselves later.
Understand Evri’s Compensation Limits
Be aware Evri’s liability for lost domestic parcels is limited by their terms and conditions. Compensation is typically capped at between £50 to £100 per parcel.
If your parcel value exceeds Evri’s maximum payout, speak to the retailer about recovering the full amount as you have a contract with them.
Complain to Consumer Groups
For help pursuing a total refund of a high value parcel, raise a complaint about Evri with consumer groups like Citizens Advice or the watchdogs.
They can guide you in getting compensation and put pressure on Evri over systematic issues that lead to frequent missing parcels.
Avoiding Evri Parcel Delays: Top Tips
Here are some useful tips to avoid Evri delivery delays and make sure your parcels arrive on time:
- Order early to allow extra time for festive delays
- Pick retailers using tracked shipping options
- Pay for next or named day delivery services
- Get parcels delivered to work to avoid home absences
- Set safe spaces or neighbours to accept parcels
- Don’t order items needing signatures while away
- Check reviews of retailers’ shipping reliability
Conclusion: Understand Delays to Get Your Parcel
To conclude, Evri parcel delays can be inconvenient but are often caused by issues outside of the courier’s direct control, like problems at the retailer or during peak seasons.
By understanding the various reasons Evri deliveries can run late, tracking your parcel, contacting customer service, and speaking to the retailer, you can either get an update or resolve the problem if the parcel goes missing.
Be patient but proactive and use compensation or consumer complaint options if needed – this gives you the best chance of eventually receiving your Evri orders or recovering your money.
