Get in Touch with Parcelforce UK – Contact Information, Customer Service, and How to Make a Complaint

Wondering how to contact the UK delivery service Parcelforce? This guide provides Parcelforce’s phone number, email, office address, and tips for reaching their customer support team. Read on to learn the best ways to get in touch with Parcelforce for tracking, complaints, or general inquiries.

Parcelforce Worldwide is a trading name of the Royal Mail Group and a leading courier and logistics service for delivering parcels within the UK and to international destinations. With over 6500 employees, Parcelforce delivers more than one million parcels a day across 34 countries in Europe – making them an ideal carrier for personal and business deliveries.

But when you need to contact Parcelforce customer service, what’s the best way to get in touch? Here are the main options for contacting Parcelforce UK and their worldwide services:

Get Parcelforce’s Phone Number for Fast Assistance

The quickest way to reach Parcelforce is by phone. Their customer service phone number is:

0344 800 4466

This connects you to their UK customer support team who can help with tracking parcels, making delivery changes, lodging complaints, and any general enquiries for Parcelforce Worldwide services.

The Parcelforce phone number is open 7.00pm Monday to Friday, and 12.30pm on Saturday.

When calling from an overseas destination, dial 18001 03447480019 to reach Parcelforce customer service.

Having the phone number enables you to quickly speak to a customer service representative who can address your query or complaint without delay.

Contact Parcelforce Online Via Email

If you prefer contacting Parcelforce in writing, you can reach their customer support team via email.

The main email address for general enquiries is:

[email protected]

This email goes to their UK customer service team who aim to respond within 1 working day. It’s ideal for any non-urgent Parcelforce questions.

For complaints and urgent issues, it’s better to call Parcelforce directly. But you can also email:

[email protected]

This goes to their customer support management team who can help resolve complaints.

Having the direct email addresses allows you to contact Parcelforce customer service in writing. While phone is faster, email can be useful for creating a record of your query.

Visit a Parcelforce Depot In-Person for Assistance

You can also visit a Parcelforce depot in-person if you want to speak to someone face-to-face. There are over 1,400 Parcelforce Worldwide depots and delivery offices across the UK.

To find your nearest depot, enter your postcode on the Parcelforce website. Then visit during opening hours to speak to a representative about your delivery issue or complaint.

Visiting a depot in-person allows you to get immediate assistance. But calling or emailing is often more convenient.

Parcelforce Worldwide Head Office and Contact Address

In some cases, you may need to write a letter to the Parcelforce head office and contact address. This is:

Parcelforce Worldwide
Lytham House
Milton Keynes
United Kingdom

The head office address should only be used for official correspondence. For customer queries, contact the customer service phone number or email instead.

How to Make a Complaint to Parcelforce Customer Service

If you need to make a formal complaint against Parcelforce, there are a few options:

  • Call 0344 800 4466 to speak to a Parcelforce customer service agent who can try to resolve the issue.
  • Email [email protected] outlining your complaint – include relevant details and tracking numbers.
  • Use the online complaint form on the Parcelforce website.
  • Write a letter to Parcelforce Customer Service at the head office address above.
  • Contact the delivery office or depot involved with your specific complaint.

The customer service team aim to resolve all complaints within 10 working days. If your complaint is not handled to your satisfaction, you can escalate your case to a regulatory body like the Consumer Council for Northern Ireland or Ombudsman Services.

But in most cases, the Parcelforce customer support team will be able to help fix any issues when contacted directly by phone or email.

How to Track a Parcelforce Delivery Online

If you just need to track a delivery and don’t need to contact customer service, use the Parcelforce website.

Enter your tracking number on the homepage. This will show the current status of your parcel as it moves through the Parcelforce delivery network.

Tracking online is the fastest way to check a delivery status without needing to contact customer service.

Get In Touch with Parcelforce Via Social Media

Parcelforce also has some additional contact points via social media. While these aren’t ideal for urgent queries, you can also reach their team via:

  • Twitter – tweet @parcelforce using hashtag #HelpMeParcelforce
  • Facebook – send a private message to the Parcelforce page
  • LinkedIn – message Parcelforce’s company profile

Social media allows you to make general enquiries. But for time-sensitive issues, use the customer service phone number or email instead.

Key Takeaways – How to Contact Parcelforce Worldwide

To recap, the main ways to contact Parcelforce for customer support, complaints, tracking, or any general queries are:

  • Call 0344 800 4466 for urgent assistance from the UK customer service team
  • Email [email protected] for general enquiries
  • Email [email protected] for complaints
  • Visit a local Parcelforce depot in-person for help
  • Write to the head office address for official correspondence
  • Track your parcel delivery status online via the Parcelforce website
  • Contact Parcelforce via Twitter, Facebook or LinkedIn for minor queries

So in summary, contacting Parcelforce is easy using their phone number, email addresses, depot locations and social media channels. Their customer service team can help resolve any issues with UK or international Parcelforce delivery services.

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