Have you ever experienced the frustration of your Evri tracking number suddenly not working? You’re eagerly awaiting a delivery and trying to track its progress, only to be met with an error message on the tracking page. Don’t panic – here’s what to do when your Evri tracking number is not working.
This article will walk you through the potential reasons your tracking number may not be working, the steps you can take to troubleshoot the issue, and how to contact Evri if all else fails. We’ll also provide some tips to avoid tracking number problems in the future when using Evri delivery services.
Why Has My Evri Tracking Number Stopped Working?
There are a few common reasons why your 16-digit Evri tracking number or barcode may suddenly stop allowing you to track your delivery:
- The parcel has already been delivered and the tracking number is no longer active. Evri tracking numbers only work until the delivery is completed.
- There is an error or problem with the tracking number itself. Sometimes numbers can be entered incorrectly by the sender or the courier.
- There is a delay in the tracking information being updated in Evri’s system. It can take some time for each scan or tracking event to show up online.
- The Evri website or tracking page is experiencing technical issues or glitches. Server outages can cause tracking problems.
- The parcel is taking longer than expected to reach the next stage of transit for a scan. Tracking information may not have been updated recently.
Troubleshooting Your Evri Tracking Number
If your Evri tracking page isn’t loading or your tracking number stops working suddenly, don’t panic. Here are some steps you can take to troubleshoot:
- Double-check the tracking number – Go back to your receipt or order confirmation and ensure the 16-digit Evri tracking number is entered correctly on the tracking page. Transposed numbers or letters can cause errors.
- Try again later – Give the tracking page some time to update. Delays in scans or info lagging behind in the system does happen. Check back in a few hours.
- Use Evri’s track by reference tool – If you have a reference number or order number, try inputting this instead on Evri’s track by reference tool. It may show more up to date info.
- Contact the sender – Get in touch with the retailer or person who shipped your parcel. They may be able to confirm the correct Evri tracking number or look into why it’s not working.
- Check if your parcel was delivered – Use Evri’s tracking tools to check if your parcel was already delivered successfully. This would explain why the tracking number no longer works.
- Contact Evri customer service – If you cannot resolve the tracking issue, reach out to Evri’s customer support online, by phone or social media to investigate the problem.
- Be patient – In many cases, tracking information is just delayed and your number will start working again in a day or two. Avoid contacting Evri too quickly.
Following these troubleshooting tips should help get your Evri tracking number working again so you can monitor your delivery.
What To Do If Your Evri Tracking Number Never Works
Sometimes an Evri tracking number seems to never work at all – right from the start. What could be wrong and what should you do?
Here are the steps to take if your Evri tracking number never worked in the first place:
- Double check the full tracking number – ensure you entered the 16-digit number correctly.
- Contact the sender – ask them to confirm the Evri tracking number they have on file for your parcel.
- Check your confirmation emails – look for the Evri tracking number in your order dispatch notifications.
- Review your Evri orders – log into your account to find the tracking number if applicable.
- Contact Evri – reach out to customer service and ask them to trace your parcel. Provide sender details, your address, and shipment date.
- Be patient – there can be delays in tracking numbers becoming active in Evri’s system. Allow a couple days.
- Request an update from the seller – if it’s taking too long, ask the retailer to investigate with Evri and provide you an update.
As long as you have the valid Evri tracking number, their team should be able to use it to locate your parcel in their depots and confirm its status. There may be a delay in the tracking page updating.
Why Contacting Evri Directly Can Help
If you’ve tried troubleshooting your Evri tracking number, but it’s still not working or being updated, it’s probably time to contact their customer service team directly.
Calling or emailing Evri should help resolve any tracking issues for several reasons:
- They can confirm if your parcel has already been delivered successfully. Tracking may not update after delivery.
- They can look into any technical issues on their end causing tracking problems.
- Evri agents can verify the correct tracking number and match it to your parcel.
- They can initiate a parcel trace investigation and find your item if needed.
- Evri can let you know if there are any delays or issues with your shipment.
- The customer service team can resend confirmation emails if you lost your tracking number.
- You’ll get an update directly from Evri on the status of your delivery and next steps.
As long as you have your order number or reference number, Evri will be able to assist even without a working tracking number. Contacting their team directly is the best way to resolve tracking issues.
Tips To Avoid Evri Tracking Number Issues
While tracking hiccups can happen from time to time, there are a few precautions you can take to avoid Evri tracking number problems:
- Save your tracking number as soon as you receive it – store it in your orders, notes, emails etc.
- Double check the Evri tracking number for accuracy when you get it.
- Log into your Evri account to access tracking numbers and delivery updates.
- Only use Evri’s official website for tracking, not third party sites.
- Allow several days for Evri tracking numbers to become active after dispatch.
- Contact the sender immediately if your tracking number doesn’t work when you receive it.
- If ordering online, ensure your deliveries require a signature and/or ID on delivery.
- Review all communications from Evri – they may contact you if tracking didn’t update properly.
- Enable delivery notifications and alerts from Evri so you don’t just rely on tracking.
Following these tips should help minimize difficulties with your Evri tracking numbers when receiving parcels shipped with them.
What To Do If Your Tracking Shows Your Evri Parcel Was Delivered – But It Never Arrived
One of the most frustrating scenarios is when your Evri tracking updates to show your parcel was successfully delivered – but you never actually received it.
If this happens, here are the steps you should take:
- Double check if someone else in your household collected the parcel already.
- Look around the delivery location for any safe drop-off points like parcel lockers or with a neighbor.
- Review the Evri tracking details – was it delivered to the correct address? Is the location description right?
- Speak to your building manager or neighbors/doorman in multi-unit buildings to check for the parcel.
- Contact Evri customer service to report the issue and open an investigation into the delivery.
- Provide as much detail as possible – the tracking number, sender, delivery address, date, etc.
- Request proof of delivery from Evri – they can check the parcel’s scan location and GPS coordinates.
- If needed, file a lost parcel search request or delivery failure claim with Evri.
- You may need to contact the original sender to arrange replacement or refund.
With the appropriate tracking evidence and location details, Evri should help resolve what happened to your missing parcel marked as delivered. Keep pressing them for answers.
Getting An Update From Evri On Your Delayed or Missing Delivery
If your Evri delivery appears delayed or your tracking has not updated for several days, you’ll naturally want to find out what’s going on with your parcel as soon as possible.
Here are tips on getting a detailed update when your Evri parcel is late:
- Firstly, keep checking the tracking page in case scans finally update.
- If there are no changes after a few days, log into your Evri account for latest delivery updates.
- Use Evri’s chatbot or virtual assistant on their website to check your parcel’s status.
- Call Evri support and follow the tracking assistance prompts to speak to an agent.
- Have your tracking number ready when you contact Evri for quick parcel look-up.
- Ask specific questions – when was it last scanned? Is it still at the depot? Why is there a delay?
- Request email updates on your parcel if tracking is not updating.
- If needed, ask Evri to initiate a lost parcel search for you.
- Remain calm and polite when speaking with Evri representatives on the phone.
- Keep following up with Evri until you receive clear answers on your parcel’s status.
- If there are no updates for an extended time, contact the original sender as well.
With some perseverance and patience, you should be able to get details from Evri on your delayed, undelivered or lost parcel. Make use of all their customer service channels.
What To Do If Evri Says They Can’t Find Your Parcel
If Evri has still not been able to locate your parcel after days of investigating and searching, here are the necessary next steps:
- Ask Evri to escalate your lost parcel inquiry to management. Politely request they prioritize your case.
- Provide them will all relevant details again – tracking number, sender name and address, recipient address, weight etc.
- Ask if the depot your parcel was last scanned at can be contacted to search for it.
- Request confirmation in writing from Evri that your parcel is officially lost in their network.
- Did you purchase shipping insurance via Evri? File an insurance claim if eligible.
- Contact the original retailer or seller you purchased from to notify them.
- Ask the sender to initiate a lost parcel search request with Evri as well.
- Inquire about being sent a replacement parcel or being refunded by the retailer.
- Leave negative reviews about your experience on Evri’s social media pages and TrustPilot.
- Switch to more reliable delivery companies or sellers that don’t use Evri shipping.
- File an official complaint against Evri via Resolver if your lost parcel claim is not resolved.
Although very inconvenient when parcels go missing, Evri should take responsibility and you can pursue compensation through various channels.
What To Remember When Your Evri Tracking Number Stops Working
To wrap up, here are the key takeaways to remember when dealing with an Evri tracking number that is not updating or stops working suddenly:
- First double check the tracking number you entered for typos.
- Be patient and allow time for Evri’s system to update with the latest tracking.
- Try Evri’s track by reference tool if you have an order number.
- Contact the original sender to verify the correct tracking number.
- Reach out to Evri support for parcel tracing assistance.
- Politely follow up with Evri until your case is resolved.
- Take preventative measures like getting proof of delivery in the future.
- If marked delivered but you didn’t receive it, request GPS proof of delivery from Evri.
- File claims, complaints and negative reviews if Evri loses your parcel.
- Always save your Evri tracking numbers as soon as you receive them.
With some perseverance, you can get an Evri tracking number working again, find missing parcels, and receive updates on delayed deliveries. Follow the tips in this article to stay hassle-free when your online orders are shipping via Evri couriers.
